Advisory
Operator-side advisory
for AI adoption on ServiceNow.
Twelve years inside the ServiceNow ecosystem, applied to the agent migration. Advisory is grounded in the Catalyst methodology and open to teams navigating AI adoption, inside or outside a Catalyst engagement. Selective and operator-side: tight, written down, and grounded in real ServiceNow instances.
AI adoption strategy
Exec and board framing of the agent migration: platform, data, governance, and operating-model decisions for ServiceNow leaders.
Architecture and governance review
ACL boundaries, idempotency, audit trail, AI Control Tower registration, and drift detection before AI hits production platform code.
Adoption planning
Turn a ServiceNow instance scan into a sequenced AI adoption roadmap: where deterministic automation goes first, then where agents go with intent.
Partner and team enablement
Selective support for SI partners and platform teams absorbing the adoption motion: review, plan, execution workspace, governance trail.