ServiceNow Delivery, GTM & AIServiceNow Delivery, Go-to-Market, and AI Transformation
I have spent twelve years building the ServiceNow programs enterprises run on.
I built two practices from scratch at INRY, a national ServiceNow partner, and designed the offerings it still runs on. I have delivered for a global investment bank, a Fortune 100 retailer, and a Fortune 500 wealth firm. More recently I architected a large US bank’s employee-relations migration ahead of a regulatory deadline. I have seen enough of these programs to know where they go sideways.
12 years
in the enterprise ServiceNow ecosystem, across INRY and Deloitte Digital.
Delivery at scale
a PMO of nine concurrent projects and twenty-plus consultants at Deloitte Digital, on a Fortune 50 program.
2 practices
CSM and SPM, both stood up from scratch at INRY.
Marquee delivery
a global investment bank, a Fortune 100 retailer, a Fortune 500 wealth firm.
142%
of a Director quota in a record year, co-selling with the ServiceNow field.
I designed what became the firm’s standard.
Twelve years in the ServiceNow ecosystem, across INRY (now Cprime) and Deloitte Digital. I stood up two practices from scratch and designed offerings the firm still uses. I owned the number for those practices, not just the delivery.
At Deloitte Digital I ran a PMO of nine concurrent projects and twenty-plus consultants on a Fortune 50 program, and I was the SME for the firm’s CSM process. Standing up the platform is the easy part. I built INRY’s CSM practice around what happens after go-live, whether teams actually work in the platform and whether the executive who signed can see the return. I still like being the one accountable for the build. Later I carried a Director quota to 142% in a record year co-selling with the ServiceNow field.
This past year I have been working out where partner delivery is headed under AI and where practitioners will get caught flat-footed, and taking that into the advisory work I do now.
SMART Success
INRY packaged offering
I co-designed INRY's packaged implementation offering. All four practices still run on it, and it remains the base for greenfield implementations.
CloudCover
Managed services model
I helped shape the managed-services model, restructuring it into a tiered recurring program. The firm standardized it company-wide.
The presales engine
INRY, employee number four
As employee number four, I built the discovery, scoping, and proposal playbook the firm adopted as its standard and used to scale go-to-market.
SBA PPP
A regional bank
I drove a custom PPP loan-processing application on ServiceNow with the ServiceNow financial services team, so the bank could keep processing loans remotely during COVID.
A large US bank
I architected an employee-relations migration for a large US bank, moving the work onto ServiceNow ahead of a January 2027 regulatory deadline: more than a hundred requirements and a sixty-field data model built to hold up under audit. There is no template to copy for a program like this, and getting it wrong is expensive.
A ServiceNow ISV founder
The founder of a ServiceNow ISV brought me in on go-to-market for an agentic-AI workflow product. We worked through how the company positioned itself, how it sold direct to large enterprises, and where the partner channel fit.
How I take an enterprise into AI
There is a sequence that works and I stick to it. I start with an honest read of where the company is. I automate the deterministic work first, the parts you can verify. Agents come after that, with intent, once the automated work underneath them is solid. And I baseline ROI before anything ships, so six months after go-live there is a real number to point at. I prototyped an automated version of that first read, and I learned exactly where it still needs a team behind it.
Independent · Polarity Ventures · Denver, CO
How I work →I also run my own daily work on AI I built for myself, at findoasis.ai. It keeps me honest about what the tools can and cannot do yet.
Get in touch
Tell me what you are working on.
I am open to the right senior role in the ServiceNow ecosystem.